RelyPros.com – Privacy Policy

Last Updated: 11.11.2025

1. Introduction and Scope

This Privacy Policy describes how Rely Pros, LLC (“Rely,” “Company,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information when you access or use:

  • the RelyPros.com website,

  • the Rely Pros mobile applications, and

  • any related tools, products, services, features, or communications
    (collectively, the “Services”).

This Privacy Policy also applies to any interactions you may have with us outside of the Services, including customer support inquiries, email communications, or phone calls.

By using the Services, you acknowledge and consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

This Privacy Policy complies with applicable U.S. federal and state laws, including the New York SHIELD Act, COPPA, CCPA/CPRA (for California users), requirements of the Apple App Store and Google Play Store, and relevant generally accepted privacy standards.

2. Information We Collect

We collect the following categories of information, depending on how you use the Services:

A. Personal Identifiable Information (PII)

Information you provide directly, including:

  • Personal Identifiers: Name, email address, phone number, home/office address.

  • Account Information: Login credentials, profile details, preferences.

  • Commercial Information: Service requests, bookings, transactions, time logs, invoices, and related records.

  • Sensitive Information (Collected Only with Explicit Consent):
    Social Security numbers, EINs, professional licenses, background-check details, or payment verification documentation for Pros.

B. Information Automatically Collected

When you use the Services, we automatically collect:

  • Device & Technical Data: IP address, browser type, operating system, mobile device identifiers, app version, and crash reports.

  • Usage Activity: Interaction with features, pages visited, buttons clicked, and in-app behavior used to improve performance and safety.

  • Location Data:
    Precise geolocation only when you grant explicit permission in your device settings.

C. Information from Third Parties

We may receive information from:

  • Identity verification partners, background-check providers, and payment processors.

  • Social networks you link to your account.

  • Public records or publicly available databases.

D. Children’s Privacy

We do not knowingly collect, maintain, or use personal information from children under 13 years old.
If we learn we have inadvertently collected such information, we will delete it promptly.

3. Cookies & Tracking Technologies

We use:

  • Session Cookies (expire when you close your browser),

  • Persistent Cookies (stay until manually deleted or expired), and

  • Third-Party Cookies for analytics, functionality, fraud prevention, and—where permitted—advertising.

You may disable cookies in your browser settings, but certain features may not function properly.

4. How We Use Your Information

We use personal information for the following purposes:

A. To Provide and Improve the Services

  • Connecting consumers with vetted service professionals (“Pros”)

  • Scheduling, notifications, confirmations, and service-related communications

  • Facilitating payments, invoicing, and receipts

  • Enhancing performance, safety, and reliability

B. Safety, Security, and Compliance

  • Identity verification, fraud detection, and misuse monitoring

  • Compliance with the New York SHIELD Act and other data-security obligations

  • Responding to lawful requests from law enforcement or regulatory agencies

C. Marketing and Communications

  • Service updates, promotional offers, newsletters, and surveys
    (You may opt out at any time.)

D. Analytics & Product Development

  • Improving algorithms, user experience, reliability scoring, and app functionality

  • Anonymized or aggregated data may be used for statistical and operational insights

E. Automated Decision-Making (Where Applicable)

If we use automated profiling (e.g., reliability scoring for Pros), users have the right to opt-out, request explanation, or challenge inaccuracies.

5. How We Share Your Information

We do not sell your personal information.

We do not share your direct contact information with Pros unless you direct us to.

We may share limited information under these circumstances:

A. With Service Professionals (Pros)

Only the information necessary to complete your service request (e.g., service location, job details).
Your phone number or email is not shared unless explicitly required for the service and approved by you.

B. With Third-Party Service Providers

These include:

  • Payment processors

  • Cloud hosting, data storage, and analytics platforms

  • Identity verification and background-check partners

  • Customer support platforms

All providers are bound by confidentiality and data-security obligations.

C. For Legal and Safety Reasons

We may disclose information when required to:

  • Comply with law, court orders, or subpoenas

  • Prevent fraud or illegal activities

  • Protect the rights, property, or safety of users, Pros, or the Company

D. Business Transfers

If we undergo a merger, acquisition, reorganization, or asset sale, we may transfer personal information as part of the transaction.

6. Data Retention

We retain personal information only as long as necessary for:

  • Providing the Services

  • Legal, accounting, tax, and regulatory obligations

  • Fraud prevention and dispute resolution

When no longer needed, data is securely deleted or anonymized.

7. International Data Transfers

If information is transferred outside the United States, we use:

  • Standard Contractual Clauses (SCCs)

  • Other legally approved safeguards

to ensure your data remains protected.

8. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold

  • Correct inaccurate information

  • Delete your account and associated data

  • Opt-out of marketing communications

  • Withdraw consent when consent was the legal basis for processing

  • Export/port your data

  • Limit automated decision-making

California Residents (CCPA/CPRA)

You may have additional rights regarding:

  • Right to Know

  • Right to Delete

  • Right to Correct

  • Right to Opt-Out of Sharing for Cross-Context Advertising

  • Right to Non-Discrimination

We honor all CCPA/CPRA-compliant requests.

9. Security Measures

We implement industry-standard administrative, technical, and physical safeguards, including:

  • Encrypted data transmission (SSL/TLS)

  • Firewalls and access controls

  • Secure cloud infrastructure

  • Regular audits and vulnerability testing

In the event of a data breach, we will notify affected users consistent with applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
We will notify users of material changes through:

  • In-app notifications,

  • Email, or

  • Updated notices on the website.

Your continued use of the Services constitutes acceptance of the updated policy.

11. GDPR Notice (For EU and EEA Residents)

If applicable, EU users have additional rights under the General Data Protection Regulation (GDPR).
Please refer to our GDPR Compliance Supplement for full details, including the legal bases for processing personal data.

12. Dispute Resolution

Any disputes arising from this Privacy Policy will be resolved in accordance with:

  • The governing law of New York State, and

  • The dispute-resolution provisions in our Terms of Service, which may include mandatory arbitration.

13. Contact Us

If you have questions, concerns, or requests to exercise privacy rights, please contact us:

Rely Pros, LLC
234 5th Ave
New York, NY 10001
Email: [email protected]